Dashers
Canadian Dasher Impact
We recognize many Dashers are trying to reach goals like start a business, attend school, or pay for something special. We want Canadian Dashers to feel valued, included, and appreciated as they strive to provide excellent service for merchants and customers.

Canadian Dasher
Community Council
We created the Canadian Dasher Community Council earlier this year, composed of a diverse set of Dashers from across Canada, advocating on behalf of the Dasher community. Dasher success starts with us listening, advocating for your needs, and supporting you in all the ways we can.
Meet Your Dasher Community Council
These nine members of the Canadian DCC, hailing from as far west as Victoria, British Columbia, and as far east as St. John’s, Newfoundland and Labrador and many places in between, are dedicated to sharing how you really feel with DoorDash.









Dasher Experience
Learn how we’ve responded to Dasher feedback, from implementing new app features to creating a direct line of communication to the company:
- DoorDash launched programs and policies specifically to support Dasher health and safety while delivering in their communities. This includes:
- COVID-19 Financial Assistance Program which provides two weeks of health-related financial assistance
- Free PPE (Personal Protective Equipment) like masks and hand sanitizer
- Contactless deliveries by default
- DoorDash regularly educated and shared information with Dashers to help them stay informed, including sharing vaccine eligibility, resources, guidance on how to protect themselves, and more.
- 24/7 Support: DoorDash has a 24/7 support team based in Canada, available to Dashers who need to report concerns, ask questions, or get help. Dashers can contact the support team via phone, chat, email, and in-app.
- Town Halls: We currently host virtual town halls to gather feedback directly from any Dasher who volunteers to do so.
- Dasher Digest: Every Friday, Dashers receive the Dasher Digest, with content specifically for Canadian Dashers. The Digest updates Dashers on the latest products, policies, tips, and guidance.
- Quarterly Surveys: DoorDash is issuing surveys on a quarterly basis in order to better understand Dasher perspectives.
- This year, we launched a specialized Canadian Dasher Community Council to better serve Dashers and ensure the Dasher Community Council truly represents the voices of Dashers in your country.
- The Dasher Community Council’s mission is to represent a unified voice for Dashers and works to ensure that all Dashers feel valued, included, and appreciated as they strive to provide excellent service for merchants and customers.
- There are nine members of the Canadian DCC, hailing from as far west as Victoria, British Columbia, and as far east as St. John’s, Newfoundland and Labrador and many places in between. They come from a variety of backgrounds, and Dash for a variety of reasons. Their diversity is what helps DoorDash get an accurate understanding of what Canadian Dashers really feel.
- Learn more about the Dasher Community Council.
We worked closely with Dashers to make a number of improvements, including:
- Alcohol scanners: We heard that the app-ID scanning feature wasn’t always working in Canada. Thanks to real-time feedback and valuable screenshots from our DCC members, we were able to find the root cause and resolve this issue. Scanners should be functioning seamlessly now.
- Merchant tablet use: We understand that not all merchants are fully educated on the tablet and its features, in particular the “order ready” button. We’re working with our merchant teams to roll out better education on the technology so Dashers have less wait time and can get back on the road, earning more.
- Nicknames for Dasher profiles: We understand a Dasher’s legal name may not always be their preferred name, so we’ve now added the ability to add a nickname based on a Dasher’s preference.
- Challenge incentives: Through DCC feedback, as well as feedback Dashers shared with us in past surveys, we’ve learned that Challenge incentives help Dashers succeed on the platform. We’re now working to expand the Challenges program so Dashers have more opportunities to achieve their financial goals.
- Bike Safety: We have partnered with HUB Cycling to make the streets of metro Vancouver safer for everyone, including those that deliver meals and other essentials on bikes.
- Short-term Parking Relief: We understand Dashers do their best to find legal, safe parking to access restaurants, as well as drop off orders to customers, so they can complete their delivery orders quickly and efficiently. We are working with mayors across Canada to find parking solutions like this one with the City of Vancouver.
Hear from Canadian Dashers about how improvements have impacted them









